FAQ

FAQ

We believe that all jewellery, from the most valuable to the most casual, should be worn every day rather than kept in a safe. Scratches and dings are normal, as is minor tarnishing—and that’s fine! It is an indication that your lovely jewels are doing you proud day after day. However, there are ways of keeping your jewellery as clean as the day that it was created.

What types of gemstones and metals do you offer?

Avoid exposing your jewellery to excessive amounts of water, especially hot water, as this will cause the glow to fade. When you get a feeling that something isn’t right for your jewellery, take it off and put it somewhere safe.

General FAQ

What types of gemstones and metals do you offer?

We provide a wide selection of both precious and semi-precious gemstones, including Diamonds, Jadeite, Rubies, Sapphires, Spinels, Emeralds, and rare gems such as Paraiba Tourmaline, Tsavorite Garnets, and Alexandrites.


For metal settings, we offer:

  • 18K Gold (available in yellow, white, or rose gold finishes)
  • Platinum for timeless durability
  • 925 Sterling Silver for a versatile and elegant option


Our team can guide you in choosing the perfect combination of gemstones and metals to suit your design and preferences.

Yes, all our gemstones are natural and may come with or without industry-accepted treatments. For your peace of mind, we provide gem reports or certificates issued by internationally renowned laboratories, such as GIA, SSEF, AGL or NGI, depending on the gemstone. These certificates detail the gemstone’s authenticity, quality, and any treatments it may have undergone.

Yes, you can visit us at:

180 Bencoolen Street, #01-81, Singapore 189646

 

Our store is open daily from 12:00 PM to 6:30 PM. We welcome walk-ins, but for a more personalized experience or detailed consultations, we recommend booking an appointment in advance.

You can reach us through the following channels:

Feel free to contact us for inquiries, appointments, or any assistance you need!

Customisation Process

How does the custom jewellery process work?

Creating a custom jewelry piece with Han Xiang Fine Jewellery is a collaborative and meticulous process:

 

  1. Design and Conceptualize: Your journey begins with a private consultation where we listen to your vision, preferences, and occasion to create a personalized design.

  2. Curating the Finest Gems: We carefully select gemstones, handpicking each for its rarity, clarity, and unique beauty, ensuring your piece is both stunning and meaningful.

  3. Exquisite Craftsmanship and Creation: Skilled jewelers bring your design to life with precision, polishing, and refinement to create a flawless finish that enhances the piece’s elegance.

  4. Done to Perfection: Your custom piece undergoes final quality checks and is beautifully packaged, ready for you to enjoy.

 

At Han Xiang Fine Jewellery, we take pride in delivering not just a custom jewelry piece but an unforgettable experience, culminating in the joy of seeing your vision come to life.

Yes, we are happy to customize a piece of jewelry using your own gemstones or materials. During the consultation, we’ll assess the suitability of your materials and ensure they can be incorporated into the design seamlessly.

The timeframe for creating a custom piece typically ranges from 4 to 8 weeks, depending on the design’s complexity and material availability. We provide regular updates throughout the process to keep you informed.

We aim to ensure you are fully satisfied with your design. Changes during the design phase are welcomed and typically free of charge. However:

  • After approval: Mid-process modifications may incur additional costs and could delay the completion.
  • Exceptions: Significant changes requiring new materials or structural adjustments may require a new consultation.

By working closely with you at every stage, we ensure your custom jewelry reflects your vision and meets the highest standards of craftsmanship.

After-sales service & Jewellery Care

How do I care for my jewelry?

To maintain the beauty and longevity of your jewelry, follow these care tips:

  • Regular Cleaning: Gently clean your jewelry with a soft cloth and mild soapy water. Avoid abrasive cleaners or harsh chemicals such as acids.
  • Avoid Damage: Remove jewelry before exercising, swimming, or engaging in activities that could cause scratches, breakage, or exposure to chemicals.
  • Proper Storage: Store each piece separately in a soft pouch or lined jewelry box to prevent scratches. Keep your jewelry away from direct sunlight, heat, and humidity.

For delicate materials such as jadeite, pearls, or enamel, reach out to our team for specific care recommendations to ensure their longevity and brilliance.

Yes, we provide professional cleaning to restore your jewellery’s brilliance. This includes polishing, gemstone inspection, and removing dirt or tarnish. Contact us to schedule a cleaning session. We do provide such service free of charge for Han Xiang products. 

We offer repair services for:

  • Stone Replacements: Replace lost or damaged gemstones.
  • Resizing: Adjust rings or bracelets for a better fit.
  • Structural Repairs: Fix broken clasps, prongs, or chains.
    Bring your jewelry to our store or contact us to discuss your repair needs.

Absolutely! Our redesign and upgrade services allow you to:

  • Modernize Heirlooms: Transform family jewelry into a modern design while preserving its sentimental value.
  • Upgrade Gemstones: Replace smaller stones with larger or higher-quality options.
  • Revamp Settings: Change the style or metal to match your current taste.

Visit us for a consultation, and we’ll guide you through the process of reimagining your cherished pieces.